Privacy and cookies

Rational Golf LLC operates rational-golf.com. This notice explains the information used to provide accounts, BioMatch reports and orders. For privacy questions or requests, contact [email protected].

Information and purposes

  • Accounts and support: your name, email address, sign-in details and messages let us provide your account and answer requests.
  • BioMatch: golfer details such as height, weight, body fat and club measurements are used to calculate and save your report. Enter another person's details only with their permission. Authorized administrators and professionals with access to a golfer's records can help manage them.
  • Purchases: contact and delivery details, items, totals, currency and payment references let us process, deliver and reconcile orders. Card details are entered in Stripe's payment form; our checkout stores payment references and status, not your full card number.
  • Operations: IP addresses, request logs and error information help keep the service secure and diagnose problems.
  • Public contributions: information you choose to post in public forum discussions or external comments can be seen by others.

Why we process information

We use account, report and order information to provide the services you request, transaction records to meet applicable accounting and legal obligations, and operational logs for our legitimate interests in security and reliability. Optional Disqus comments load only after your choice described below. The privacy rights and legal requirements that apply depend on your location and the information involved.

Service providers and international processing

Our providers include Heroku for hosting, Stripe for payments, SendGrid and Google Workspace for email, Cloudinary for images, and New Relic and Papertrail for server monitoring and logs. Delivery providers receive the details needed to ship your order. Providers may process information in other countries, including the United States. Contact us for information about the arrangements and safeguards relevant to your records.

Cookies and external content

The site uses a session cookie for sign-in, the shopping cart and request security. If you choose to remember your sign-in, an additional sign-in cookie may be used. Blocking these cookies can prevent account or checkout features from working.

We do not load Google Analytics or Meta Pixel. Fonts are served by this site, and browser monitoring by New Relic is disabled. Server monitoring remains in use.

YouTube videos, Google Maps and social sharing links open the external service when you follow them. Blog comments are optional: choosing “Allow and load Disqus comments” connects to Disqus, which can receive your IP address, browser details and article URL and use cookies for comments, analytics and advertising. The choice is not remembered. Use “Hide comments and reload page” to stop loading comments on that visit; existing third-party cookies must be cleared in your browser.

Stripe connects when you open checkout to provide payment and fraud-prevention features. Google Charts may connect when viewing BioMatch report charts. External services apply their own privacy policies: Stripe, Google and Disqus.

Retention

Account and report records are kept to provide your account and saved reports until deletion is requested or the records are no longer needed. Order and payment records may need to be retained for accounting, disputes and legal obligations. Operational logs and backup retention depend on the provider and configuration. Contact us to ask what is held for your account and request deletion; records required for legal obligations may need to be retained.

Your choices and rights

You can ask to access, correct or receive a copy of your information, or request deletion, restriction or object to processing where applicable. You can also complain to your local data protection authority, including Datatilsynet in Norway. We may need to verify your identity before providing or changing personal records. Email [email protected] to make a request.